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All that we require is a reliable way to access your home and care for your pets while you’re away. Some clients prefer to give us keys to keep on file, some prefer to keep their keys in a lockbox at their home and provide us with the code, and some have electronic locks on their doors and give us a code for that. If you do choose to keep your keys on file, we keep them safe by not labeling them with any identifying information and keep them locked in a secure storage cabinet on days when we’re not visiting your pets.