Policies

Meet & Greet

We require an initial Meet & Greet prior to the first service visit for all new clients. This gives everyone an opportunity to get to know each other and ensure that your pet sitter is a good fit for you and your pets. The Meet & Greet is completely free whether you choose to use our services or not. Any additional consultations after the Meet & Greet will incur a fee.

Keys

We require clients to provide us with a reliable way to access their home for services. This can be through providing us with keys, providing a code to access a lockbox with keys at their home, or providing an access code to an electronic lock.

For keeping keys on file, we require three copies of all keys required for access (including any gate/perimeter keys/fobs). One copy will be kept at our office for emergencies, while the other two will be used by sitters during their visits. Keys will be kept on file until you request that they be returned, and we will return keys one time for free. After that, there will be a charge for each additional trip we have to make to pick-up or return keys.

If using a lockbox, we require that you place two copies of all keys inside. This is in case one of the keys fails.

Scheduling Service

We require all clients to use our online scheduling system to book pet care services and to keep their profile up to date with their contact information, information about their pets, and pet care instructions. Services are scheduled on a first come, first served basis, so it is recommended that you book services as far in advance as possible in order to obtain pet care services on the dates you desire.

Payment

We accept payment by credit card only. Our online scheduling system securely stores your credit card information, and your credit card is charged only if your booking is approved. For our dog walking plans, payments are charged 3 days before the first walk of each billing period.

Cancellations

We understand that unexpected things happen and plans can change. We adhere to a strict no overbooking policy, which means we have to turn away clients once our schedule is full. To ensure that our appointment slots are available to those who need them most, cancellations with less than 24 hours notice are charged at full price.

Minimum Visits For Pet Sitting

To best attend to the needs of your pets, we require at least 3 visits per day for dogs and at least 1 visit per day for all other types of pets. This is for the health and safety of your pets; no exceptions will be made. We may require more than these minimums for a particular pet if we feel it is necessary for the pet’s well-being.

Return Home Confirmation

Once you have returned home from an out-of-town trip, please let us know. If we don’t receive confirmation that you have returned home and are not able to reach you by the time your next visit would have been due according to your pets’ schedule, we will extend the service period and continue to visit and care for your pets and home on their regular schedule. The additional trips will be added to your bill at your regular rate.

Others with Access to the Home

You must inform us of all persons who have access to your home and/or property during the service period, including neighbors, friends, relatives, and service persons. The police will be called on all intruders or suspicious acts without exception.

Pet Training

We are happy to be consistent with any training your pet has received, provided it is safe and humane. We will not use harsh, force-based, fear-based, or painful training techniques including, but not limited to, hitting, yelling, alpha rolls, physical molding, choke chains, prong collars, and electric collars.

Harnesses for Dog Walking

For the health and safety of the dogs in our care, we require clients to provide a non-restrictive, properly fitted, secure harness for all dogs that we will be walking. If you have a large dog or a dog with poor leash manners, we may require you to provide a front attach harness. We would be happy to assist you in selecting a suitable harness if you do not already have one.

Inclement Weather

Ready Pet Go reserves the right, in its sole discretion, to adjust the timing of pet sitting visits and to cancel daily dog walks due to weather, national emergency, and/or other emergency. Clients will receive an account credit when walks are cancelled by Ready Pet Go.

The above are an overview of our policies. View our Service Agreement for a complete listing.

Ready Pet Go