Meet & Greet

We schedule an initial Meet & Greet for all new clients prior to their first dog walking or pet sitting visit. This gives everyone an opportunity to get to know each other and ensure that your pet sitter is a good fit for you and your pets. The Meet & Greet is completely free whether you choose to use our services or not.


We require clients to provide us with a reliable way to access their home for services. This can be through providing us with keys, providing a code to access a lockbox with keys at their home, or a keyless entry method.

For keeping keys on file, we require two copies of all keys required for access (including any gate/perimeter keys/fobs). One copy will be kept at our office for emergencies, while the other by your sitter during their visits. Keys will be kept on file until you request that they be returned, and we will return keys one time for free. After that, there will be a charge for each additional trip we have to make to pick-up or return keys.

If using a lockbox, we ask that you place two copies of all keys inside so that we have a backup in case one of the keys fails.

If using a keyless entry system for pet sitting services while you are away for more than one day, we ask that you also provide us with a backup way to access your home in case the system fails due to battery or power loss or other malfunction. This backup could be a code to a different keyless entry system on another door, a code to a lockbox with keys in it, a single key to be kept on file at our office, or a nearby friend, neighbor, or relative who has a key to your home. This is to ensure that we’re not locked out of your house and unable to care for your pets while you’re out of town for multiple days.

Scheduling Service

You can request pet care services through our online scheduling system. We ask that all clients keep their online profile up to date with their contact information, information about their pets, and pet care instructions. Services are scheduled on a first come, first served basis, so it is recommended that you book services as far in advance as possible in order to obtain pet care services on the dates you desire.


We accept payment by credit card only. Our online scheduling system securely stores your credit card information, and your credit card is charged only if your booking is approved. For our dog walking plans, payments are charged 3 days before the first walk of each billing period.


We understand that unexpected things happen and plans can change. We adhere to a strict no overbooking policy, which means we have to turn away clients once our schedule is full. To ensure that our appointment slots are available to those who need them most, cancellations with less than 24 hours notice are charged at full price.

Minimum Visits For Pet Sitting

To best attend to the needs of your pets, we require at least 3 visits per day for dogs and at least 1 visit per day for all other types of pets. This is for the health and safety of your pets; no exceptions will be made. We may require more than these minimums for a particular pet if we feel it is necessary for the pet’s well-being.

Return Home Confirmation

Once you have returned home from an out-of-town trip, please let us know. If we don’t receive confirmation that you have returned home and are not able to reach you, then to ensure that your pets are cared for, we will extend the service period and continue to visit and care for your pets and home on their regular schedule. The additional trips will be added to your bill at your regular rate.

Others with Access to the Home

We ask that you inform us of all persons who have access to your home and/or property during the service period, including neighbors, friends, relatives, and service persons. The police will be called on all intruders or suspicious acts without exception.

Pet Training

We are happy to be consistent with any training your pet has received, provided it is safe and humane. We will not use harsh, force-based, fear-based, or painful training techniques including, but not limited to, hitting, yelling, alpha rolls, physical molding, choke chains, prong collars, and electric collars.

Harnesses and Leashes for Dog Walking

For safety and to protect your things from wear and tear, we use our own harnesses and leashes for walking dogs. For most dogs, we use a Balance Harness, as it one of the most adjustable and non-restrictive harnesses available, keeping your dog secure and comfortable while offering them the freedom to move. For very small or very large dogs who fall outside of the size range of a balance harness, we’ll select another non-restrictive harness that fits them. We also do understand that sometimes medical or behavioral issues mean that dog can’t be walked with certain types of equipment, so let us know if you have any concerns about what we’ll be using, and we can work with you to find an appropriate harness or collar for us to use.

Inclement Weather

Occasionally, heavy snow or other inclement weather may make it unsafe or impossible to our staff to get to your home on time for your scheduled visits. We will never cancel pet sitting visits due to inclement weather, but we may need to come earlier or later than originally scheduled. When bad weather is in the forecast while we’re pet sitting for you, we’ll contact you to let you know and discuss with you what will be the best option to ensure your pets get the care they need while also ensuring your pet sitter can get to and from your home safely. We also may occasionally need cancel daily dog walks due to inclement weather. You will receive an account credit when walks are cancelled by Ready Pet Go.

The above are an overview of our policies. View our Service Agreement for a complete listing.