We require an initial consultation prior to the first service visit for all new clients. This gives everyone an opportunity to get to know each other and ensure that your pet sitter is a good fit for you and your pets. This initial consultation is completely free whether you choose to use our services or not. Any additional consultations after the initial consultation will be charged at the regular visit rate.
We require clients to provide us with two copies of their house key before their first service period. If you do not have two copies, we can make an additional copy for a $10 charge. There will be a $30 charge for each trip we have to make to pick-up keys after the initial consultation, and a $10 charge for returning keys via Certified Mail. We will ship keys within 7 days of receiving a key return request and payment.
We require all clients to use our online scheduling system to book pet care services and to keep their profile up to date. Services are scheduled on a first come, first serve basis, so it is recommend that you book services as far in advance as possible in order to obtain pet care services on the dates you desire.
We accept payment by credit card only. Our online scheduling system securely stores your credit card information and your credit card is charged only if your booking is approved. For our monthly dog walking plans, payments are charged 7 days before the 1st of each month.
We understand that unexpected things happen and plans can change. We adhere to a strict no overbooking policy, which means we have to turn away clients once our schedule is full. To ensure that our appointment slots are available to those who need them most, cancellations require at least 24 hours’ notice to receive an account credit for cancelled services. Due to increased demand during Holiday Periods, cancellations require at least 7 days’ notice to receive an account credit for cancelled services. For our monthly dog walking plans, there are no credits given for cancellations, except for inclement weather, but we allow walks to occasionally to moved to a different day or time with at least 24 hours’ notice.
To best attend to the needs of your pets, we require a minimum of 2 visits per 24-hour period for all dogs, a minimum of 3 visits per 24-hour period for crated dogs and puppies under 1 year, a minimum of 4 visits per day for puppies under 6 months, and a minimum of 1 visit per 24-hour period for all other animals. This is for the health and safety of your pets. No exceptions will be made. We may require more than these minimums for a particular pet if we feel it is necessary for the pet’s well-being.
Return Home Confirmation
Once you have returned home from an out of town trip, please let us know by sending us an email or text message or giving us a call. If we don’t receive confirmation that you have returned home and are not able to reach you by the time two visits would have been due, we will extend the service period and continue to visit and care for your pets and home on their regular schedule. The additional trips will be added to your bill at your regular rate.
Others with Access to the Home
You must inform us of all persons who have access to your home and/or property during the service period including neighbors, friends, relatives, and service persons. If anyone other than our sitters enters the property during the service period, you will be responsible for all situations thereafter the person’s entry. The police will be called on all intruders or suspicious acts without exception.
We are happy to be consistent with any training your pet has received provided it is safe and humane. We will not use harsh, force-based, fear-based, punitive, or painful training techniques including, but not limited to, hitting, yelling, alpha rolls, physical molding, choke chains, prong collars, and electric collars.
Harnesses for Dog Walking
For the health and safety of the dogs in our care, we require clients to provide a properly fitted, secure harness for all dogs that we will be walking. For dog’s over 15 lbs, we require front-clip harnesses. This is for the health and safety of your dogs and our dog walkers. We would be happy to assist you in selecting a suitable harness if you do not already have one.
Ready Pet Go reserves the right, in its sole discretion, to adjust the timing of pet sitting visits and to cancel daily dog walks due to weather, national emergency, and/or other emergency. If the local government offices close, all daily dog walks will be cancelled, and clients will receive an account credit for missed walks.
The above are an overview of our policies. View our Service Agreement for a complete listing.