FAQ

Here are the answers to some of our most popular questions:

General FAQ

The first step to contact us to confirm availability and discuss your pet care needs. Then, we’ll create an account for you in our online scheduling system and book your FREE Meet & Greet with your dog walker or pet sitter.

We serve all of Frederick, Maryland.

Our rates are based on the amount of work involved in caring for your pets. If you’d like to get an exact quote, please contact us and discuss your pet care needs. For most households, our rate for pet sitting and dog walking is $23-$30 per visit/walk. We do not charge by time or by the number of pets you have.

We accept payment by credit card only and require all clients to have a credit card on file in our online scheduling system. When you make a scheduling request, your credit card is charged when your booking is approved. For our monthly dog walking plans, payments are charged 7 days before the 1st of each month.

We understand that unexpected things happen and plans can change. We adhere to a strict no overbooking policy, which means we have to turn away clients once our schedule is full. To ensure that our appointment slots are available to those who need them most, cancellations require at least 24 hours’ notice to receive an account credit for cancelled services. Due to increased demand during Holiday Periods, cancellations require at least 7 days’ notice to receive an account credit for cancelled services. For our monthly dog walking plans, there are no credits given for cancellations, except for inclement weather, but we allow walks to occasionally to moved to a different day or time with at least 24 hours’ notice.

We require all clients to give us two copies of their house keys to keep on file.The only exceptions to this are if you will be home when we are providing service or if you only have outdoor pets or farm animals and we don’t need access to your house in order to care for them. We do not label your keys with any identifying information and keep them locked in a secure storage cabinet when not in use.

Pet Sitting FAQ

We have training and experience caring for all types of pets including dogs (all breeds), cats, ferrets, rabbits, pocket pets, birds, fish, reptiles, amphibians, horses, livestock, and poultry.

We schedule on a first, come first serve basis and recommend booking pet sitting services as soon as you know your travel dates. Most of the time, booking 1-3 weeks in advance is sufficient, but during major travel holidays and other high-demand times we sometimes book up a month or more in advance.

To keep your pet’s stress level at a minimum while you’re away, we recommend trying to adhere to your pet’s normal routine of eating, exercise, and potty when deciding when and how often to schedule pet sitting visits. For cats, we recommend two visits a day, and for dogs, we recommend at least three visits a day to ensure they get enough potty breaks and don’t have accidents in the house.

Our pet sitting visits have no time limit. Each visit your pet sitter will stay as long as your pets need to be happy, fed, well-exercised, cleaned-up after, and anything else that is part of their normal routine, which depends on how many pets you have and what kind of care they need. For most households, our pet sitting visits end up being between 20 to 50 minutes long.

Dog Walking FAQ

We only do private walks. If you only have one dog, we will walk him or her alone. If you have more than one dog, we can walk them separately or together depending on what works best for them.

Like our pet sitting visits, our dog walks do not have time limits. Our dog walks are typically between 20 to 40 minutes long depending on your dog’s energy level and the weather that day.

When the weather is bad, we have a few options for making sure your dog gets their exercise and potty break:

  • We can adjust the visit time and come a little earlier or later to avoid the bad weather.
  • If the weather’s not too severe and your dog doesn’t mind, we can go for our usual walk and towel your dog off when we get back.
  • We can shorten the walk to a quick potty break and spend time playing with your dog indoors.

Occasionally, the weather is severe enough that it’s not safe for our dog walkers to drive to your house and we may have to cancel your walk for that day.

 

Have more questions? Contact us today!